Ask Annie!
Contact our Blue Ribbon customer service with any questions or concerns you may have!

We're standing by for you!

Whether you purchased an Annie product online or in a retail store, we want you to be completely satisfied, so if your not, or have any questions, feel free to contact our highly skilled customer service representatives.


Before giving us a call or email though, take a look at the FAQ below to answer some common questions.


access_time   Available: 

9:00 AM - 4:00 PM EST

Business Days (Excluding Holidays)

star   Entirely U.S. based customer service representatives.
language   Trilingual customer support.

- English

- Spanish

- Korean

design_services   Product technical specialists on-hand.

Or, leave us a message and we'll get back to you promptly!

We really appreciate comments and suggestions. Your thoughts are important in shaping future products and improving existing items, so don't hesitate to contact us!

Frequently Asked Questions

No, you can not return an item purchased in-store to us directly. Please follow the store's return policy.


We can, however, help with any technical questions about our products you buy in-store you have.

Annie only allows authorized resellers and distributors to purchase products at such prices. If interested, please visit our Retailers or Distributors page.


If you are a school, artisan, or salon, we suggest you look for seasonal deals on our website to save the most possible.


Please Note: We do not accept inquiries from online retailers or resellers.

Your order status was emailed to you directly upon completeing your purchase. Please use the tracking number provided to check the order status with the carrier before contacting our customer service.


We advise you wait until at least 5:00 PM on the day of purchase to check your order status.

Please, email our customer support team at custcare@annieinc.com with the following and we will rectify this issue as quickly as possible.


- Name on the order.

- Order number.

- Explaination.

- Photo of damaged product (if possible).

- Contact information.


This will ensure we are able to help you as quickly as possible.

You can find fine Annie products on store shelves at retailers across the country including:

- Target

- Walmart

- CVS

- City Trends


And in over 13,000 independantly owned beauty stores.